Effective May 22, 2018
THIS PRIVACY POLICY APPLIES TO THE WEBSITES AND MOBILE SERVICES WHERE IT APPEARS.
ACME is committed to protecting the privacy of our customers. This Privacy Policy describes how we treat personal information we collect both online and offline. This includes on our websites or interactions with our services on mobile devices. It also includes box offices and other point-of-sale terminals at venues where our systems are installed or in phone or email interactions you have with us. This Privacy Policy is incorporated into and subject to the Terms and Conditions and all terms not defined here are defined in the Terms and Conditions.
WE COLLECT INFORMATION FROM AND ABOUT YOU.
Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.
Payment and billing information. For example, we collect your credit card number and zip code when you buy a ticket.
Information you post. For example, we may collect information you post in a public space on our website or on a third-party social media site.
Demographic information. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example.
Other information. If you access our services on a web browser, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you access our services on your mobile device, we may collect your GPS location or your device’s unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
WE COLLECT INFORMATION IN DIFFERENT WAYS.
We collect information directly from you. For example, if you buy tickets or create an account. We may also collect information if you ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons.
We get information about you from third parties. For example, if you use a social media feature on our website or on a mobile device that is integrated with our services, the third-party social media site will give us certain information about you. This could include your name and email address. Your interactions with our services on websites or mobile devices may be posted to social media platforms.
WE USE INFORMATION AS DISCLOSED AND DESCRIBED HERE.
We use information to respond to your requests or questions. For example, we might use your information to confirm your registration.
We use information to improve our products and services. We may use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our services.
We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may use push notifications and your location information on your mobile device to send you alerts regarding local events.
We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this Privacy Policy or the Terms and Conditions.
We use information as otherwise permitted by law.
WE MAY SHARE INFORMATION WITH THIRD PARTIES.
We may share information with third parties who perform services on our behalf. For example, we share information with vendors who fulfill your purchases. Some vendors may be located outside of the United States.
We will share information with our business partners. This includes a third party who operates a venue for which we sell tickets. Our partners use the information we give them as described in their privacy policies. You should read those polices to learn how they treat your information.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we our customer list may be part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
YOU HAVE CHOICES ABOUT HOW WE USE YOUR INFORMATION.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications.
You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. This information may stay in our backup files.
You can control cookies and tracking tools. For example, you can manage how we – and our vendors – use cookies and other tracking tools by modifying the settings in your browser.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an “unsubscribe” link.
YOUR CALIFORNIA PRIVACY RIGHTS.
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. To exercise your rights, you can email us at the address at the end of this Privacy Policy. Please mark your inquiry “California Shine the Light Request”.
YOUR EUROPEAN PRIVACY RIGHTS.
If you live in the European Union (EU) and have an established business relationship with us, you have the right to access, correct or delete, your personal information, as well as the right to restrict and object to certain processing of your personal information. You also have the right to lodge a complaint with a data protection supervisory authority if you believe that we have not complied with the requirements of the EU General Data Protection Regulation (GDPR) with regard to your personal information.
OUR SERVICES ARE NOT INTENDED FOR CHILDREN.
Our services are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at the address listed at the end of this Privacy Policy. Please mark your inquiry “COPPA Information Request”.
WE USE STANDARD SECURITY MEASURES.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our services will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and as otherwise required by law.
WE STORE INFORMATION BOTH IN AND OUTSIDE OF THE UNITED STATES.
If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection of those in your country.
WE MAY LINK TO THIRD PARTY SITES OR SERVICES WE DON’T CONTROL.
If you click on one of those links, you will be taken to websites we do not control. This Privacy Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
CONTENT CHOICES
WE USE COMMON TRACKING TECHNOLOGIES.
We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools:
- To recognize new or past customers.
- To store your password if you are registered on our sites.
- To improve our website.
- To serve you with content in which we think you will be interested. To do so, we or our business partners may observe your behaviors over time on this website and across third party websites. We may also collect information about your browsing history.
- To better understand the interests of our customers and our website visitors.
YOU CAN CONTROL TRACKING TOOLS.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject To control flash cookies, which we may use on certain websites from time to time, you must go to the Adobe Flash Settings Manager, as flash cookies cannot be controlled through your browser settings. If you block cookies on your browser or via Adobe Flash certain features within our services may not work.
SOME CONTENT MAY BE SERVED BASED ON TRACKING.
We may work with third parties to show you relevant and useful content. This may include content served on our own websites or on our own services on mobile devices. This may also include content served on the websites or mobile services of third parties. This content may be based on information collected by us or third parties (for example, when you register for a site). This content may also be based on your interactions with our services or your activities on third party sites. Third-party tools exist to assist consumers in controlling the content they receive that is based on their activities.
FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.
If you have any questions about this Privacy Policy or other privacy concerns, you can email us at [email protected]. Please do not include your credit card number or other sensitive information in your email.
WHAT WE WILL DO IF THERE IS AN UPDATE TO THIS POLICY.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on website. Please check periodically for updates.