ACME TICKETING

This is ACME’s commitment policy to complying with all regulations and provisions as they apply to the Financial Consumer Agency of Canada’s Code of Conduct for the Credit and Debit Card Industry. This Code of Conduct Policy describes how we handle and escalate code of conduct complaints received. We are committed to providing clear and honest pricing. If you believe that ACME has not complied in this area, please report the issue through the following process:

Your 1st action to report complaints:
1. Please file your complaint with the form below OR email your complaint to support@acmeticketing.com.
‍2. ACME will acknowledge the receipt of a Merchant’s complaint within five business days, and will resolve within 20 business days. If for any reason ACME is unable to fully resolve within that time frame we will contact you with an update on the progress and a projected date for completion of the review of your issue.
This response will include:
- A summary of the original complaint
- The final results of the investigation
- An explanation of the ACME decision
- Additional information on how to further escalate the complaint if not satisfied with the outcome of the investigation

2nd Escalation: If a resolution isn’t achieved through step one and you need to escalate your complaint, please escalate within ACME by sending your complaint to finance@acmeticketing.com.

3rd Escalation: If, after speaking directly with ACME, your complaint has not been resolved, please reach out to WorldPay at:
Worldpay from FIS, Ops Complaint Management
8500 Governors Hill Drive
Cincinnati, OH 45249
United States

1-800-548-5326 option 3
‍WorldPay Complaints Link

‍4th Escalation: If you need further escalation after speaking with ACME and WorldPay, you can send your complaint to:
Peoples Trust Company
95 Welling St. W Suite 1310
Toronto, ON M5J2N7
Canada
‍Peoples Trust Complaint Link: https://www.peoplestrust.com/en/payments-and-cards/

‍5th Escalation:
‍Financial Consumer Agency of Canada
‍6th Floor Enterprise Building 427, Laurier Ave West
Online: info@fcac-acfc.gc.ca
Phone: 1-866-461-3222

OTHER HELPFUL RESOURCES:
‍Code for the Credit and Debit Card Industry in Canada
‍Financial Consumer Agency of Canada
‍Visa Canada Email
‍Mastercard Canada Email

‍Feel free to let us know if you still have questionsIf you have any questions about this code of conduct or how we handle complaints or concerns, you can email us at support@acmeticketing.com and we’ll get in touch with you immediately.
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